Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Phantasi is the manufacturer for the designer case and mobile phone accessories. We bring you the high quality and trendy cell phone accessories like a fantasy!
Shipping policy
We currently offer two delivery options: Express delivery and standard delivery.
We aim to dispatch all orders in 1-3 working day from our logistic centre. However, sometimes during sale periods or other busy periods, deliveries may take longer.
We use post office & UPS to deliver your order. A signature is requested on delivery for both standard and express deliveries. If you are not in when our couriers first try to deliver and they cannot find a safe location to leave the package, they will leave a card, take your order back and then attempt to delivery on the following working days. Please follow the instructions on the card left by the courier to arrange redelivery.
All orders are shipped from the Hong Kong. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. You are advised to contact your local customs office if there is any question related to customs charges.
If you have any questions related to your delivery please contact Customer Services.
Please allow 5 working days before querying your order.
Returns Policy
We guarantee to refund any item purchased on LunaWis.com that you are not completely happy with when you return it to us in a saleable condition within 7 days of receipt. International Phantasi.NET purchases can only be returned by post.
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Shipping Cost is not refundable.
Return policy
Refunds available: See booth/item description for detailsSeller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
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