I recently sold an item & the buyer did a chargeback on his credit card through pay pal. Pay Pal fought it for me but the card company sided with the buyer so he got the item, got his $$ back & I was left with no $$, no item and out of pocket the original shipping. I filed for a return of my fees from Bonanza but they also ruled in the buyers favor saying I had no proof the buyer had been refunded. I sent them the message I got from pay pal saying the card co. had ruled in favor of the buyer so I wouldn’t get my money back. NOW all I get from Bonanza is a message saying they didn’t receive my message YET included my message in the email they sent me. They said if the message was meant for another Bonanza member to send it to them. I’ve contacted them 3 times and just keep getting that same message over & over. The fees aren’t that much but it sure tells me that Bonanza cares more about holding onto those few dollars than they care about their sellers. I’m just glad I don’t sell much here~~my sales are on ebay where they at least offer seller protection~~unlike Bonanza who couldn’t care less.
|
kattinsanity Reputation: 349 See kattinsanity's booth |
Click on SELLING tab, top left corner.
Then ORDERS / SALES
All your sales should be there. Find the section for that item and within that will be the link to receive a refund of your fees paid.
Sorry that happened to you. Better luck going forward.
|
Littleblackdog Reputation: 239 See Littleblackdog's booth |
I think you should have a refund transaction number on the PayPal site that you copy and paste in the Boananza refund link. That transaction number is proof the refund was sent.
|
abigdogmom Reputation: 3559 See abigdogmom's booth |
Viewed: 1558 times
Asked: over 3 years ago
Latest response: over 3 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
2 Comments