We at EverythingHOME strive only for only positive customer feedback (nothing negative, nothing neutral) and if a marketplace includes additional star ratings, our goal is a 5-star rating in every seller category. Your happiness is our happiness. And, we work hard to ensure your satisfaction. Anything less than your positive feedback and 5 stars we consider a failure on our part. If you have any concerns with your order, please tell us before posting feedback and allow us the chance to genuinely earn your all around satisfaction. Should you request a return/refund, because many “Marketplace Return” systems can not satisfy the individual needs of each buyer (and because some Marketplaces “steal” your payment out of our PayPal or Bank Account and put it on hold if you request a generic return, when all you may really need is a missing or replacement part due to shipping damage), please use the basic messaging system within this marketplace or our email found in your payment receipt within 7 days of receiving the item. Or, call our toll free number by requesting our contact info. Please consider that actual outgoing original shipping fees and 20% restocking fees will be deducted from your refund due to the fact that most large items ship direct from the manufacturer and they force this fee upon us. However, shipping direct from the manufacturer allows us to avoid having to build in duplicate shipping costs into the product price by not having to ship from the manufacturer to us, then from us to you, ultimately resulting in lower prices to you in the first place. In addition, the buyer pays for all return shipping costs and must provide tracking for proof of return. (Sorry, but fierce market competition forces our margin to be so slim, we do not have much choice.) Product must be returned in "like-new" condition and in its original packaging, with our return authorization number marked clearly on return shipping label only - not the box. No returns after 30 days, period. Though rare, defective or damaged items upon inspection at the time of small package carrier delivery (such as USPS, UPS or FedEx) must be refused for exchange of replacement parts or, if necessary, an entirely new item. Or, if defects or damage is noted after delivery and upon opening carton, replacement parts will be sent, or if necessary, the entire item will be replaced upon review of customer provided photos of said damage. Refusing to allow us to replace or repair such parts or the entirety of an item, in lieu of a return, would incur the same return costs to you as if you were returning a non-defective or non-damaged item simply due to personal reasons, change of mind, or buyer’s remorse. ***Large LTL truck-freight items delivered by appointment must be thoroughly inspected at the time the driver is present and damaged parts of a shipment must be noted on release form and refused in order to validate insurance coverage so we can ship free replacements or if possible, mitigate a professional on-site repair to bring the item back to “new”. Failure to follow delivery acceptance guidelines emailed to you when large truck-freight items ship, voids insurance coverage and repairs or replacements would not be free and instead incur additional cost.***
SHIPPING INFORMATION
DELIVERY, INCLUDING PACKAGING, HANDLING AND INSURANCE ANYWHERE IN THE CONTINENTAL U.S. FOR EACH SOFA AND LOVE SEAT SET IS FREE! THOUGH SHIPPING IS FREE TO YOU, PLEASE BE AWARE OF THE BURDEN WE BEAR IN FREIGHT COSTS. NO SHIPPING TO ALASKA, HAWAII, VI, PUERTO RICO, APO OR FPO OR INTERNATIONAL ADDRESSES - EXCEPT WE DO SHIP TO CANADA. THANK YOU.
IMPORTANT MESSAGE FOR OUR CANADIAN FRIENDS ONLY:
BY SELECTING THE SHIPPING AND PAYMENTS TAB AND ENTERING YOUR POSTAL CODE, YOU WILL FIND AN ADDITIONAL DOLLAR AMOUNT THAT WILL COVER ALL ADDITIONAL COSTS OF GETTING THIS ITEM TO CANADA, INCLUDING EXTRA INTERNATIONAL TRANSIT COST AND THE DUTY AND TAX IMPORTATION FEES YOUR COUNTRY WILL ASSESS AT THE BORDER. HOWEVER, IF YOU ARE LOCATED IN A PART OF CANADA MORE THAN 100 MILES NORTH OF THE USA BORDER (OR IN NOVA SCOTIA), WE RESERVE THE RIGHT TO REASSESS INTERNATIONAL TRANSIT AND YOUR IMPORTATION COSTS BASED ON YOUR POSTAL CODE. AND, IF THEY EXCEED AN AMOUNT HIGHER THAN YOU ARE WILLING TO PAY, WE WILL BE HAPPY TO CANCEL YOUR ORDER AND PROVIDE A FULL REFUND SO NO HARM IS DONE. IN TURN, BY PLACING AN ORDER WITH US, YOU AGREE TO THIS DISCLOSURE AND UNDERSTAND THAT BY DOING SO, WE INTEND TO MAINTAIN OUR 100% POSITIVE FEEDBACK. THANK YOU.
FREIGHT DELIVERY:
Your furniture is individually boxed or packaged in foam and is delivered strapped to one, or a number of pallets. Once it arrives to your home town, you'll get a phone call to schedule a delivery appointment for the next business day or as soon as you can accept it thereafter (usually a 4-hour window where you need to be present at the time of delivery to inspect product packaging for potential damage prior to signing a release form). Your advertised price only includes the driver pulling up to the end of your driveway in a big semi-truck and moving the pallet(s) with your order to the back of the trailer. From that point, the driver should unwrap your order from the pallet(s) into its individual packaging or boxes. You will then need to move each individually boxed or packaged piece from the back of the trailer and into your home. Large furniture can be heavy and cumbersome so be sure to have your kids, family, neighbors, friends, pets, etc. Available to help. If you don't own a flat bed hand truck (dolly), we strongly recommend renting one. If you would like to add an optional lift gate service to your order (not automatically included at our advertised price), where the driver will off-load your pallet(s) from the back of the truck and onto the ground using a hydraulic lift gate & pallet jack please let us know. Still, from that point on the ground, you’ll need to get the item(s) into your home. However, some drivers may, at your request, roll the pallet(s) up your driveway and into your garage (as long as your driveway isn’t a mile long, up a hill, or made of gravel). There are also upgraded delivery services like ‘inside first dry area’ – also known as ‘threshold’; ‘room of choice’ (includes up to 2 staircases); ‘room of choice and packaging removal’; and ‘room of choice, packaging removal and basic tools with light assembly’ (up to 30 minutes). Let us know if you'll need additional delivery service beyond 'back-of-truck' after placing your order so we can offer that additional service. Finally, once shipped, we will email specific delivery and acceptance guidelines which must be followed to validate insurance coverage.WE ABSOLUTELY ONLY SHIP TO VERIFIED & CONFIRMED PAYPAL ADDRESSES. PLEASE PROVIDE AN ACCURATE PHONE NUMBER FOR OUR SHIPPER. SORRY - FPO & APO MILITARY BASES AND INTERNATIONAL SHIPPING NOT AVAILABLE - EXCEPT WE DO SHIP TO CANADA.
ACCEPTANCE GUIDELINES
1.) INSPECT FOR VISIBLE BOX/PACKAGING DAMAGE.
2.) OPEN YOUR PACKAGE. NOTE ANY DAMAGE DESCRIPTION.