Customer Service:
We care about our customer satisfaction and we will do the best we can to ensure you are a satisfied customer
Returns/Refunds:
14 Day money back guarantee.
If you are not satisfied with the product that you received for any reason or no longer need it you may send it back for a full refund less initial shipping fees. All we ask is that you do not start any cases and include a note in the package stating the reason for the return. The guidelines are below.
Item(s) must be in the same condition as it was received.
The return must be initiated within 15 days of receiving the order.
When using Hassle Free Returns all of those guidelines must be followed.
This guarantee is only valid on Domestic orders shipped within the US.
Exchanges:
If you order an item and need to do an exchange please contact us through messages and we will work things out. Please do not start any type of case. Once you do, the item can only be returned for a refund.
Warranty:
We offer a 90 day warranty on every item that we sell unless specifically stated otherwise.
Feedback:
Before leaving us neutral or negative feedback please email us and let us take care of any issue you might have. We take care of every problem that is brought to our attention and we answer every email that is sent to us. If we do not get back to you within 24 hours M-F please email us again.
Shipping Policy:
We'll ONLY ship the item to your Confirmed Address, so please make sure your shipping address is correct before you buy item.
We ship within the United States via USPS. All orders are shipped within 1 - 2 Business days, Monday through Thursday, if your payment is received by 3pm est. Orders received after 3pm est will ship the following business day. We do not ship on Saturday or Sunday. We are not responsible for orders sent to the wrong address. We only ship through the postal service to Alaska, Hawaii, Puerto Rico, APO's and US Minor Outlying Islands.
Tracking information is automatically sent to you when your order is processed. USPS tracking can sometimes take up to 24 hours to update.
With overnight shipping if your order is placed around our cutoff time please email us to see if your order got in the last batch or not. Overnight orders placed on Friday's are delivered on Monday. Saturday delivery is a special service that costs more than regular overnight. If you are interested in Saturday delivery please contact us for a quote.