FREE SHIPPING!

Shipping & Handling
Shipments are prepared and shipped in the same business day order placed. We provide fast delivery with fast shipping service. The delivery time will vary in terms of your location within the standard periods listed below.

Domestic Shipment

International Shipping
We ship internationally to all over the world with the Global Shipping Program! 
Note: We have recently had to exclude some international locations as Priority International Mail is no longer available to those destinations.

Please contact us if you have any questions. We can do a combined shipping package for you since it might be cheaper for you. You can always contact us for any questions/concerns. We do almost 7/24 customer service for our international valued customers. 
IMPORTANT: If you need more items, we can provide you a wholesale price, you can contact us by message or email.  Email contact: support.jennysstores.com

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Our Refund & Return Policy
•    Starting from the day you have received the product (check by tracking number), you have 30 days to return it. Make sure the item you are going to return is in the original packaging material and the original box
•    We do our best to ensure all products are in their great condition. Of course, we do not intentionally sell defective products/items. If the item you purchase from our store is not of perfect quality, simply return them to us for replacement or refund.
•    Refunds will be given to defective, incorrectly described, or broken items. Refunds will also be given to items that received physically damaged by shipping. We will require pictures of the damaged item and the shipping box prior to initiating a return.

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Customer Satisfaction and Feedbacks
•    If you have any questions, please contact us by message or email. We will reply to you at the latest within 24 hours.
•    Each customer is of great importance to us and we aim for complete customer satisfaction.
•    If you are unsatisfied with your purchase for any reason, please contact us before you leave feedback so we may resolve the issue quickly. Your feedback is extremely important to us.
•    Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and we will try our best to resolve the issues.
•    We leave positive feedback when the item is paid in full.  We never leave negative feedback.
•    Positive feedback is always appreciated. If you have a satisfied transaction, we appreciate your positive feedback and we will be sure to reciprocate the same kindness to you. 
Business Agreement
We promise;
•To provide you with clear and accurate pictures. 
•To provide you with a clear and accurate description. We do our very best to describe every item in detail and accurately. We try to do this while being informative,
•To provide you with great customer service. Bottom line, we want you to have a satisfactory shopping experience.

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FREQUENTLY ASKED QUESTIONS:

What if my item does not fit?
We are always happy to accept returns for items that do not fit, as we understand shopping for clothing online can be difficult. Please see our return policy for additional information.

Is this item authentic?
Yes, all of the items that we sell, both in our retail stores and online, are GUARANTEED to be 100% authentic. There are times that tags etc. may vary from something you have seen in another store as we do specialize in discontinued, end of season (last year’s models) and overstock merchandise.

Will you ship this item to my international destination?
We are more than happy to ship any of our clothing items internationally, however electronic & miscellaneous items will only be shipped within the US. Shipping costs are stated within our listing, please check the cost, or contact us for cost prior to purchase. These costs DO NOT include customs fees/duties.

Note: We have recently had to exclude some international locations as Priority International Mail is no longer available to those destinations

Do you combine shipping?
Yes, we do offer combined shipping for multiple items that are paid for at the same time. In some cases, if you have paid for multiple items separately, we may combine the orders together to save on shipping/packaging cost. For any items that do not offer free shipping, such as international orders.

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