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The Workshop Training Library includes all of our courses for workshop training. Scroll down to see all of the courses included, plus other bulk pricing options. All of these workshop resources can be easily customized: mix and match training topics between courses, add new content, and even re-brand as your own.  Here's what's included with each course:

INSTRUCTOR GUIDE

TRAINING MANUAL

POWER POINT SLIDES

FLIP CHART NOTES
ACTIVITIES AND EXERCISE FILES

QUIZZES AND TESTING

 

Module One: Getting Started

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Define records and archives

Analyze records in context

Classify records

Understand different systems

Maintain and convert records

 

ADMINISTRATIVE OFFICE PROCEDURES

  Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Getting Organized, Part One
  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
Module Five: Getting It All Done On Time
  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting
Module Six: Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
   Module Seven: Verbal Communication Skills
  • Listening and Hearing: They Aren"t the Same Thing
  • Asking Questions
  • Communicating with Power
Module Eight: Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It"s Not What You Say, It"s How You Say It
Module Nine: Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
Module Ten: The Team of Two
  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations