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The Workshop Training Library includes all of our courses for workshop training. Scroll down to see all of the courses included, plus other bulk pricing options. All of these workshop resources can be easily customized: mix and match training topics between courses, add new content, and even re-brand as your own.  Here's what's included with each course:

INSTRUCTOR GUIDE

TRAINING MANUAL

POWER POINT SLIDES

FLIP CHART NOTES
ACTIVITIES AND EXERCISE FILES

QUIZZES AND TESTING

 

Module One: Getting Started

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, participants should be able to:

Define records and archives

Analyze records in context

Classify records

Understand different systems

Maintain and convert records

 

WORKPLACE VIOLENCE COURSE OUTLINE:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: What is Workplace harassment?
  • How to Identify
  • Costs to your business
Module Three: Identifying The Bully
  • Abusive Workplace Behaviors
  • Bullying and Personality Disorders
  • Narcissism
Module Four: How to Handle Workplace Violence
  • Types of Behavior
  • Target the Behavior, Not the Person
  • Implement an Action Plan
Module Five: Risk Assessment (I)
  • Understanding Anger and Aggression
  • Defusing & De-escalating Strategies
  • Communication Skills
  • Tactical Options
Module Six: Risk Assessment (II)
  • Identifying the Hazard
  • Assessing the Risk
  • Controlling the Risk
  • Evaluating & Review
 Module Seven: Being the Victim
  • What Is Not Considered Bullying
  • Steps to take
Module Eight: Checklist for Employers
  • 4 Step Process
  • Addressing all Employees
  • Code of Ethics
  • Policy and Procedures
Module Nine: Interview Process
  • Identify a Bully in the Interview Process
  • Warning Signs
  • Role Play
  • Case Study
Module Ten: Investigation Process
  • Advising your Supervisor
  • Lodging the Complaint
  • Initial Response
  • The Investigation
  • The Findings
  • Review & Closure
Module Eleven: Developing a Workplace Harassment Policy
  • Scope
  • Philosophy
  • Principles
  • Intent
  • Options
  • Informal Complaint Process
  • Formal Investigation process
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations