REFURBISHING PROCESS :
ABD Office Solutions has been in the digital imaging industry for over 30 years. We are confident in the expertise of our technicians and our refurbishing process. All of our machines go through a five-stage process described below to ensure the customer is getting the best quality refurbished machine on the market.
1. INSPECTION
Thorough inspection on all mechanics and moving parts to identify any issues and parts that need replacement.
2. DISASSEMBLY / REASSEMBLY
Complete dismantling of the machine, re-wiring and thorough cleaning of housings, repairing, replacing worn parts, and reassembly.
3. TESTING
Run full diagnostic checks, upgrade drivers, and use all functions to test for any errors.
4. QUALITY CONTROL
Operational review, verification, and sign-off of our senior technician before proceeding to packaging.
5. PACKAGING
To this end, we securely wrap the machine for appropriate shipping protection to ensure that your refurbished machine arrives the same way it left out facility.
WARRANTY :
Warranties differ with the condition of the machine purchased; 90-day labor and parts warranty is offered for brand new items, and 30-day parts warranty for other item conditions. ABD Office Solutions, Inc. is not liable, in any case the machine shows declined performance or shows usual wear-and-tear after the warranty has elapsed.
NOTE: The supplies such as toners, fusers, and drum units are provided at an average 30% and have NO WARRANTY. If you require 100% supplies, we can provide them at an additional cost.
Returns
- Our return policy lasts 30 days after the delivery date. If 30 days have gone by since your order has been delivered, unfortunately, we can't offer you a refund.
- All returns are subject to a 20% restocking fee. Once a returned item has been received and inspected, you will be notified of refund approval. Please keep in mind that returns are subject to restocking fees and partial refunds based on the above use, wear, or damage. You are not guaranteed a full refund.
- Original shipping charges are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
Exchanges
ABD Office Solutions, Inc. only accepts exchanges if any of the following circumstances are demonstrated with the provision of documents and proof:
- The item received is damaged due to shipment/delivery. If substantial damage is noted upon inspection, the customer has the right to refuse the shipment/delivery. Do not unpack the damaged package.
- The item received does not match the brand/model/description on the invoice.
PAYMENT :
We accept PayPal for all orders.
ORDER PROCESSING :
All machine orders will be processed within 24-48 hours (excluding weekends and holidays).
SHIPPING INFORMATION :
All shipments are insured and trackable. Local pickup is available upon request. We are located in Southern California in Corona, Riverside County.
CRATING & PALLETIZING SERVICE:
If you prefer your shipment to be palletized and crated, we offer this service at an additional charge. Please contact us for arrangements.
DELIVERY TIME :
Transit time is between 7-14 business days, after the package has been processed and shipped. You will receive a Shipment Confirmation message once your order has shipped containing your tracking number(s).
MODE OF DELIVERY :
Commercial Delivery - The location must have a loading dock. Curbside delivery will be provided at business locations where there isn't a loading dock.
Residential Delivery - All shipments are curbside delivery only. The delivery driver will drop the machine onto the ground, curbside, at the end of your driveway. The customer will be responsible for its relocation and assembly from there.
SPECIAL DELIVERY SERVICES:
Special delivery arrangements are available for an extra charge should you require:
Stairs
Lift Gate
White Glove Inside Delivery
Construction Site Delivery
The additional fees will be quoted to you by the freight company when they call you to confirm the delivery date.
WHAT TO EXPECT WITH YOUR FREIGHT SHIPMENT :
- After your machine has shipped and it arrives at your local terminal, you will receive a telephone call from the freight company to schedule the delivery date.
- You must be present or have someone there to inspect and sign for the delivery. There are no exceptions to this requirement.
- If the package being delivered is obviously damaged on the outside, Please refuse the delivery and notify us immediately. Note the damage on the receipt you receive and sign from the delivery staff.
IMPORTANT NOTE: This is the only way we can file a damage claim for a refund from the freight company and/or a replacement if your machine is damaged.
INTERNATIONAL CUSTOMERS :Shipping Outside the US - Customer will be responsible for all taxes, duties and customer broker fees which are not included or provided by the freight estimate supplied with quotation.
For shipments outside of the continental US (Puerto Rico, Alaska, Hawaii) - alternate methods of shipping other than ground service may apply which result in additional freight charges not provided by the freight estimate.