Jo Malone Lime Basil & Mandarin 3.4 Oz and similar items

This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

If you have any questions or issues with your order, please contact us—we’ll resolve them for you. We aim for five star service and want you to be happy – period.

If the item(s) is damaged in transit or DOA, an exchange will be made or a refund issued. We offer a money-back guarantee on products returned within 30 days. In order to receive proper credit on your return, please contact us to request a Return Authorization Number (RA) – This will allow us to process your return when it comes back to our warehouse. If the package is refused or returned without our issuing of an RA or without the RA # on it, a restocking fee will be applied. We will be unable to refund your cost of the original shipping if you decide that you do not want the order after it has already been submitted.

Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee.