HVACpartssales' Feedback on Bonanza

Seller response:
The Buyer’s order has been shipped out on time, a valid tracking number has been provided, and order has been delivered right on time and to the address provided (address confirmed as correct with the Buyer). The buyer claimed the order has not been delivered. I was working with the Buyer very patiently, I have answered all the questions and concerns, I have filed the official service request and search request with USPS, I have spoken with local USPS postmaster several times by phone trying to help this customer to double-check if delivery has been made to the correct address. I have official response from Postmaster which confirms that delivery has been made to the correct address and mutual confirmation that the mail lady delivered this package to the correct address and left with individual. (mail lady always makes sure to leave mail INSIDE the address with individual). Both USPS mail lady and Postmaster came to the customers address to make sure the order delivered. After I provided all these facts to the customer and asked to search from their end, since the delivery confirmed with USPS (officially confirmed), this customer started to accuse me of providing false information and started threatened me with leaving negative feedback.

Seller response:
First, I am very sorry about the item received came with a damage sign on it. I completely understand how frustrated you can feel. Please believe me, we are doing our best to provide fast and accurate service, and we are doing our best to prepare for shipping as well as possible. We used quality boxes and plenty of sealed air foam for protection. Unfortunately, accidents might happen during shipping. We always answer all messages sent via Bonanza messaging and we are always glad to help if something goes wrong. Please contact us via Bonanza messages.

Seller response:
We require to contact us within 14 days in case you need/want to return the item for a refund. We accept returns within 30 days from item received (even if you didn’t get the 14 days report window). Unfortunately I haven’t received any messages from you within the required time frame. There is no long-term warranty for used parts, so we can't help if you're contacting us after 30 days return window closed.

Seller response:
We require to contact us within 14 days in case you need/want to return the item for a refund. We accept returns within 30 days from item received (even if you didn’t get the 14 days report window). Unfortunately I haven’t received any messages from you within the required time frame. It's always better to contact Seller for a help instead of just leaving bad review. We glad to help if you contact us on time.

Seller response:
We are very sorry about your order delays. USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. Unfortunately it is absolutely out of my control.