Electric Infrared Heating Belt Back Lumbar Waist Massage Vibration Heating Pad. Return Policy Details: Our top priority is your complete satisfaction with our products. If you have any questions or concerns, please feel free to email us at any time. Return Policy Details: Eligible Returns: We offer a 30-day money-back guarantee on all purchases. Items must be returned in their original condition, with all packaging, accessories, and documentation included. Buyer-Responsible Returns: If the item is returned in good working condition due to buyer error (e.g., change of mind, incorrect ordering), or if you claim the item is defective but our testing (conducted by Ace of Parts) confirms it is functioning properly (e.g., due to improper testing on your end), you will be responsible for: - A 25% restocking fee deducted from your refund. - All return shipping costs. Refund Process: Once we receive and inspect the returned item, we will process your refund (minus any applicable fees) to your original payment method. Please allow up to 7-10 business days for the refund to appear on your statement. For returns, please contact us via email to initiate the process and receive return instructions. Thank you for shopping with us!