If an item is incorrect, damaged, or not as described, you may return it within 14 days, and we will cover the return shipping costs. Before returning the item, please contact us to receive a return shipping label and the correct return address. Images may be required as proof to process your return. Refund: Once we receive the returned item, we will process your refund within 3 to 5 business days.Please note that customized items are not eligible for return unless they are incorrect or damaged.