PLEASE MESSAGE US FOR A RMA # BEFORE SHIPPING BACK ANY RETURNS. PACKAGES WITHOUT AN RMA # WILL NOT BE ACCEPTED.

If you receive an item damaged or defective, please contact us within 3 days.
please attach a picture of the damage or defect and we will issue you a return shipping label and send out a replacement.

For all other issues: For the first 14 days from date of receipt of your purchase you may return the merchandise for a full money back refund, excluding any shipping charges (for items which we offer free shipping, our standard shipping charges will be deducted from any refund or credit).

Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer’s packaging with all packaging materials.

The manufacturer’s labeled packaging must be enclosed within an additional shipping carton/mailer.

Please do not place stickers or shipping labels on the original manufacturer’s package.

Please ship your parcel back to us freight prepaid. Sorry, we cannot accept COD or freight-collect shipments.

Return shipping cost (the cost to send an item back to our store) is not reimbursable.

Please enclose a copy of your invoice with your return and tell us whether you would like the item to be replaced, exchanged, or refunded.

Returns can take up to 5 days in-house from the date we receive it to process.

When returning an item, please make sure you use a shipper which provides you with a tracking number.