Please call customer service at 215-745-7900 for replacement instructions. We accept returns within 14 days of delivery date. To receive a refund, merchandise must be undamaged, in its original condition and packaging, with all accessories included. Shipping charges are not refundable and a 25% restocking fee will apply. Labor fees are not refundable. Customer is responsible to ship all items back to our warehouse at 2501 Grant Avenue, Philadelphia, PA 19114. For questions or concerns, please contact our customer service at 215.745.7900. IF YOU BECOME AWARE THAT THE PRODUCT IS DAMAGED, DO NOT INSTALL. NO CLAIMS WILL BE ACCEPTED ON INSTALLED PRODUCTS.